| Sr. No. | SRAP 2020 Reforms | SRAP 2020 Reforms No. | Document / URL |
|---|---|---|---|
| 1 | Working procedures (including service timelines, assignment of relationship managers,reverting to investors, in-built sectoral expertise etc.) for Investors’Facilitation Center/ Investment Promotion Agency for Queries handling and Grievance handling. | 7 |
1. Notification Dated 30-10-2017 2. Notification Dated 23-01-2021 3. Notification Dated 17-10-2022 |
| 2 | Mandate regarding all queries regarding the application from the investor to be recorded and addressed within a timeline of 15 days from the date of queries raised under the PSDG Act / any equivalent Act. | 8 |
1. Notification Dated 30-10-2017 2. Notification Dated 23-01-2021 3. Notification Dated 17-10-2022 |
| 3 | Mandate regarding all queries/clarifications related to industrial applicants are sought once and within 7 days of receiving the application from the investor | 9 |
1. Notification Dated 30-10-2017 2. Notification Dated 23-01-2021 3. Notification Dated 17-10-2022 |
| Particulars | Micro | Small | Medium | Large |
|---|---|---|---|---|
| Time Limit prescribed as per the Public Service Guarantee Act | 7 Day(s) | 7 Day(s) | 7 Day(s) | 7 Day(s) |
| Total Number of Queries Received | 3 | 10 | 6 | 5 |
| Total Number of Queries responded | 1 | 3 | 4 | 3 |
| Average time taken to respond to queries | 266 Day(s) | 215 Day(s) | 114 Day(s) | 530 Day(s) |
| Median time taken to respond to queries | 266 Day(s) | 378 Day(s) | 62 Day(s) | 308 Day(s) |
| Minimum time taken to respond to Query | 0 Day(s) | 0 Day(s) | 0 Day(s) | 0 Day(s) |
| Maximum time taken to respond to Query | 266 Day(s) | 378 Day(s) | 177 Day(s) | 668 Day(s) |