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Queries and Grievance Handling

Sr. No. SRAP 2020 Reforms SRAP 2020 Reforms No. Document / URL
1 Working procedures (including service timelines, assignment of relationship managers,reverting to investors, in-built sectoral expertise etc.) for Investors’Facilitation Center/ Investment Promotion Agency for Queries handling and Grievance handling. 7 1. Notification Dated 30-10-2017
2. Notification Dated 23-01-2021
2 Mandate regarding all queries regarding the application from the investor to be recorded and addressed within a timeline of 15 days from the date of queries raised under the PSDG Act / any equivalent Act. 8 1. Notification Dated 30-10-2017
2. Notification Dated 23-01-2021
3 Mandate regarding all queries/clarifications related to industrial applicants are sought once and within 7 days of receiving the application from the investor 9 1. Notification Dated 30-10-2017
2. Notification Dated 23-01-2021

Dashboard

- Data Starting From 1st April 2020
- The Dashboard is being updated regularly as and when the Queries Received and Queries Responded.
Particulars Micro Small Medium Large
Time Limit prescribed as per the Public Service Guarantee Act 7 Day(s) 7 Day(s) 7 Day(s) 7 Day(s)
Total Number of Queries Received 3 7 2 1
Total Number of Queries responded 1 2 1 1
Average time taken to respond to queries 1 Day(s) 7 Day(s) 16 Day(s) 9 Day(s)
Median time taken to respond to queries 1 Day(s) 7 Day(s) 16 Day(s) 9 Day(s)
Minimum time taken to respond to Query 0 Day(s) 0 Day(s) 0 Day(s) 9 Day(s)
Maximum time taken to respond to Query 1 Day(s) 7 Day(s) 16 Day(s) 9 Day(s)